For First-Time Patients

Except Sundays, National holidays and December 29-January 3
Some departments do not have afternoon consultation, please check before your visit.
Emergency or urgent cares are provided 24hours/7days

Except Sundays, Holidays and December 29-January 3
Some departments do not have afternoon consultation, please check before your visit.
Emergency or urgent cares are provided 24hours/7days
If you want to have specialty consultation, you need a reservation.

●Enter the registration form and submit it at the First Visit Counter (No. 1) together with your health insurance certificate and any medical certificates.

If you have a letter of referral from another medical institution, submit it as well.

●A special fee of 3,000 yen (tax excluded) is charged for your first consultation, unless you have a letter of referral from another medical institution, or you are delivered in an ambulance, or you are covered by a publicly funded healthcare system (e.g. public assistance, social rehabilitation/development, healthcare for atomic bomb victims). This special fee is not covered by health insurance plans.

● First-visit patients for Internal Medicine are checked by the doctors of general internal medicine in order, according to the severity of their symptoms.

● Please kindly understand in advance that we provide care to the most critical patients first not first-come and first-serve. You may have a long wait time if there are other patients requiring immediate care and treatment.

● A special fee of 3,000 yen (tax excluded) is charged for your first consultation, unless you have a letter of referral from another medical institution, or you are delivered in an ambulance, or you are covered by a publicly funded healthcare system (e.g. public assistance, social rehabilitation/development, healthcare for atomic bomb victims). This special fee is not covered by health insurance plans.

● Patients who want to see a doctor on the morning consultation must arrive before 11:30AM.

● The reservation time may be delayed depending on the proceeding of the consultation. We appreciate your understanding and patience.

● Specialty outpatient clinics need reservations, please call before visit.

● Please call us when you can’t visit at the reservation time, we will make new reservation.

● Please check doctor’s no consultation days because of attending medical conferences and other reasons.

Appointment for the first visit

We do NOT accept appointments for first-time patients.
Some departments do not provide consultation to patients without reservation on certain days, so please check on the doctor’s no consultation day page.
If you make an appointment, please contact us by email. Please note that you may be required to wait for some time even though you have an appointment.

Changing an appointment

Appointment changes are also accepted by email.
The receptionist will usually speak Japanese only. We request that you to be accompanied by your interpreter when you visit the hospital so that we can provide you with the best possible medical care.

E-mail address: kokusai@tamagawa-hosp.jp
Hours: 8:30 AM – 5:00PM (weekday）

the First Visit Patient

Access Map is here

fill out the Registration Form

Please fill out the "Registraton Form" on the table next to the first-time patient reception desk(No.1).

Each department reception desk

You will receive a medical questionnaire which you are requested to fill out as accurately as possible so that your doctor can provide appropriate help.

Please understand that the first visit could take up to half a day including examinations.

Consultation

When your name is called at the department,please enter the consultation room.

Checkout counter

When your consultation is completer,please proceed to the cashier.Please submit the complete file to the checkout counter.You will be given an accounting ticket.The number on the ticket is to inform you when the payment is ready.

Payment

Please pay medical fee with your patient ID card at an adjustment machine once your number is shown on the digital board.

For those who prescribed medicine

If you are prescribed medicine,a medicine voucher will be issued along with the receipt.The number on medicine voucher is to inform you when your medicine is ready.The digital board will indicate your prescription number.

Please pick up your medicine at pharmacy in the hospital.